Senual Joy Frequently Asked Questiins
Orders & Shipping
How will my order be packaged?
Your privacy is our priority! All orders are shipped in plain, discreet packaging with no branding or labels that reveal the contents.
How long does shipping take?
We offer fast and discreet shipping. Delivery times depend on your location and chosen shipping method, but most orders arrive within 3-5 business days.
Do you offer international shipping?
We only ship to the UK for now.
Can I track my order?
Absolutely! Once your order has shipped, we’ll send you a tracking number so you can follow its journey.
Payments & Privacy
What payment methods do you accept?
We accept Visa, Mastercard, PayPal and ShopPay to ensure a smooth and safe checkout experience.
Will the charge appear discreetly on my bank statement?
Yes! Your purchase will appear with a SJOY - nothing that hints at what you’ve ordered.
Is my personal information secure?
100%. We use secure encryption and never share your data with third parties.
Products & Returns
How do I choose the right toy for me?
Our collection is hand-selected by women with quality, safety, and pleasure in mind. Read our product descriptions and guides, or contact us for recommendations!
Can I return or exchange my item?
Due to the intimate nature of our products, we cannot accept returns for hygiene reasons. However, if your item arrives damaged or faulty, please contact us within 3 days and we’ll make it right.
Are your products body-safe?
Yes! We only stock high-quality toys made from safe, non-toxic materials like body-safe silicone and medical-grade materials.
Need Help?
Still have questions?
Contact our friendly support team at info@sensualjoy.com or through our Contact Us page.